Refund Policy

ResumeFitKit is operated by TrackAIMentions and plans to sell paid digital application packet access through Paddle, our Merchant of Record. Refunds are handled according to this Refund Policy, Paddle buyer terms, and applicable law.

Payments are not open yet. This policy describes the rules that will apply once paid ResumeFitKit purchases are enabled.

1. Refund Window

You may request a refund within 14 days of the original transaction date. This refund window does not limit any mandatory consumer rights that may apply in your country or region.

2. Digital Access and Used Packets

ResumeFitKit provides digital access to AI-assisted resume and job description analysis. Once paid application packets have been generated, consumed, downloaded, or otherwise made available, the purchase may be non-refundable except where required by applicable law or where Paddle determines otherwise under its buyer terms.

3. Technical Issues

If a technical issue prevents you from accessing the paid service you purchased, contact support with your Paddle receipt email, transaction ID if available, purchase date, and a description of the issue. We may restore access, restore packets, or support a refund where appropriate.

4. How To Request a Refund

Email support@resumefitkit.com with your Paddle receipt email, transaction ID if available, purchase date, and a short description of the issue. You may also request buyer support through Paddle using the information in your Paddle receipt email. Paddle may process refunds directly as Merchant of Record.

5. Refund Timing

Refund timing depends on Paddle and the payment method. Card refunds commonly take several business days to appear, and other payment methods may have different processing times.

6. Chargebacks

If you have a problem with a purchase, please contact support before filing a chargeback. This usually allows faster resolution. We may provide Paddle with fulfillment records, consent acknowledgments, transaction IDs, packet counts, timestamps, and abuse-prevention records when responding to payment disputes. These records do not include full card details.

7. Contact

Refund questions can be sent to support@resumefitkit.com.