Refund Policy

ResumeFitKit is operated by TrackAIMentions and plans to sell paid digital application packet access through Paddle, our Merchant of Record. Refunds are handled according to this Refund Policy, Paddle buyer terms, and applicable law.

Payments are not open yet. This policy describes the rules that will apply once paid ResumeFitKit purchases are enabled.

1. Refund Window

You may request a refund within 14 days of the original transaction date. Refund requests are reviewed under Paddle's refund policy, Paddle buyer terms, and applicable law. This refund window does not limit any mandatory consumer rights that may apply in your country or region.

2. Digital Access and Used Packets

ResumeFitKit provides digital access to AI-assisted resume and job description analysis. If paid application packets have been generated, consumed, downloaded, or otherwise used, that usage may be considered by Paddle when reviewing refund eligibility, including where digital content was made available immediately after purchase. Paddle will determine refund eligibility under its refund policy, buyer terms, and applicable law.

If a refund is approved by Paddle, access to the relevant paid ResumeFitKit product or unused packet balance may end.

3. Technical Issues

If a technical issue prevents you from accessing the paid service you purchased, contact support with your Paddle receipt email, transaction ID if available, purchase date, and a description of the issue. We may restore access, restore packets, or support a refund where appropriate.

4. How To Request a Refund

Email support@resumefitkit.com with your Paddle receipt email, transaction ID if available, purchase date, and a short description of the issue. You may also request buyer support through Paddle using the information in your Paddle receipt email. Paddle may process refunds directly as Merchant of Record.

5. Refund Timing

Refund timing depends on Paddle and the payment method. Card refunds commonly take several business days to appear, and other payment methods may have different processing times.

6. Chargebacks

If you have a problem with a purchase, please contact support before filing a chargeback. This usually allows faster resolution. We may provide Paddle with fulfillment records, consent acknowledgments, transaction IDs, packet counts, timestamps, and abuse-prevention records when responding to payment disputes. These records do not include full card details.

7. Contact

Refund questions can be sent to support@resumefitkit.com.